Every ZealVape order ships from our Melbourne warehouse with Australia Post and trusted local couriers. This page sets out exactly what happens after you pay, what it costs, and how long it takes to reach you.
Shipping costs
| Order total | Shipping |
|---|---|
| Under AUD $99 | AUD $10 flat rate |
| AUD $99 and over | Free |
Shipping is calculated automatically at checkout — there’s nothing to enter and no surcharge by state. The threshold is based on your cart total after any discount has been applied.
Order processing
We prepare and dispatch orders within 2–3 business days of payment clearing. We don’t pack on weekends or public holidays, so an order paid on Friday evening starts moving Monday.
Because we accept bank transfer only, the clock starts when your transfer lands, not when the order is placed. Bank transfers between different institutions can take a business day to settle. Paying promptly after checkout is the single biggest thing you can do to get your parcel sooner.
You’ll receive two emails: an order confirmation when you check out, and a payment confirmation once we’ve matched your transfer. A third email carries your tracking number when the parcel leaves us. If any of them don’t arrive, check your spam folder before contacting us — they’re the most commonly filtered messages we send.
Delivery times by state
Transit time is counted from dispatch, not from when you place the order. Add the 2–3 business day processing window to work out the full timeline.
| Destination | Estimated transit |
|---|---|
| NSW / VIC / SA | 3–5 business days |
| QLD | 5–7 business days |
| WA | 5–10 business days |
| NT | 7–15 business days |
These are estimates from Australia Post’s own service standards, not guarantees. Regional and remote addresses sit at the longer end of each range. Delivery across the country slows noticeably in late November and December, and again around major public holidays — if you need something for a particular date during those periods, order a week earlier than the table suggests.
Tracking your order
Tracking details are emailed the moment your parcel is handed over. Two things are worth knowing:
- A new tracking number can take up to 24 hours to show a scan. Until the courier processes the pickup, the number exists but has no events against it. This is normal and doesn’t mean the parcel is lost.
- Tracking sometimes goes quiet in transit. Parcels are scanned at facility checkpoints, not continuously. A two-day gap while a parcel crosses the country is expected.
If tracking hasn’t updated for five business days, email us with your order number and we’ll open an enquiry with the carrier.
Discreet packaging
Every order ships in plain packaging. No brand names, no product images, no flavour names and nothing on the outside that identifies the contents. The return address doesn’t reference vaping either. Whether the parcel arrives at a home, a shared house or a workplace, it looks like any other parcel.
Signature on delivery
Signature on delivery applies to most orders in this category, and couriers may ask for ID confirming you’re of legal vaping age. Use an address where someone can accept the parcel during business hours — a workplace is often easier than a home address.
If nobody is available, the courier leaves a collection card and holds the parcel at a nearby post office or depot, usually for around 10 business days. Uncollected parcels return to us, and re-sending one incurs a second shipping charge.
Check your address before you pay
An incorrect or incomplete address is the most common cause of a delayed order, and once a parcel is with the courier we can’t redirect it. Unit numbers, building names and correct postcodes all matter.
If an address error makes a parcel undeliverable and it comes back to us, we’ll refund the order value (shipping excluded) so you can reorder with the corrected details. Spotted a mistake straight after ordering? Email us immediately — before dispatch we can usually fix it.
Stock availability
Stock shown on our product pages is live and syncs directly from warehouse counts, so what you see is what’s on the shelf. In the rare case an item can’t be shipped as expected, we’ll contact you within 2 business days with the options: wait for the restock, swap to a comparable flavour, or cancel that line and be refunded for it. We won’t substitute a flavour without asking you first.
Delays outside our control
Once a parcel is with the carrier, its progress is in their hands. Weather events, industrial action, peak-season backlogs and network disruptions all happen, and we can’t shorten them. What we can do is chase the carrier on your behalf and keep you informed — just email us and we’ll take it from there.
Questions about a delivery
Email orders@zealvape.com with your order number, or message us on WhatsApp. We reply within one business day. For faulty or damaged items, see Returns & Warranty; for anything else, our FAQs cover the common questions.