Everything you need to know about ordering from ZealVape — authenticity, delivery, payment and warranty. If your question isn’t answered here, get in touch and we’ll come back to you within one business day.
Products & Authenticity
Are ZealVape products genuine?
Yes. Every device we sell is sourced directly from authorised brand channels, never from grey-market wholesalers or clearance lots. Counterfeit disposables are a real problem in Australia, and fighting them is the reason ZealVape exists as part of the AU Vape Club. We stock recent production batches only — no old stock sitting in a warehouse for two years.
How can I check whether my vape is authentic?
Most legitimate devices carry a scratch-off security code or a QR code on the outer box that you verify on the brand’s own site. Counterfeits typically get the packaging close but the details wrong: blurred print, a missing or already-scratched code, inconsistent flavour naming, or a device that feels lighter than it should. Our guide to spotting a fake vape in Australia walks through each check with what to look for. If anything about your order looks off, email us the photos and we’ll confirm it for you.
Which brands and devices do you stock?
Our current range covers five devices:
- IGET Bar Pro — 10,000 puffs, 31 flavours
- IGET One — 12,000 puffs, 23 flavours
- EVOK Blaze — 12,000 puffs, 16 flavours
- CRWN Infinity — 25,000 puffs, 21 flavours
- CRWN Pod — 9,000 puffs, 25 flavours (replacement pods)
Stock levels shown on each product page are live. If a flavour shows as out of stock, it genuinely is — we don’t take orders we can’t fill.
Do you really get the advertised puff count?
Not in normal use, and no honest retailer will tell you otherwise. Puff counts are measured by a drawing machine under laboratory conditions — short, evenly spaced draws at a fixed volume. Real vaping involves longer and more variable draws, so most people land well below the number on the box. We break down exactly how the testing works in Vape Puff Count Explained. Use the advertised figure to compare devices against each other, not as a promise of how long yours will last.
Ordering & Payment
How do I pay for my order?
By direct bank transfer only. Card payments, PayPal and buy-now-pay-later services aren’t available to us — payment processors restrict vaping products across the board, so this is an industry-wide limitation rather than a ZealVape policy. Our bank details appear at checkout and again in your order confirmation email.
When is my order confirmed?
Once your transfer clears. You’ll get a confirmation email when the order is placed and a second one once payment is matched to it. Transferring promptly keeps your dispatch on schedule, since we reserve stock rather than hold it indefinitely. If you’re unsure whether your payment has come through, email your order number and we’ll check.
Can I change or cancel my order after paying?
Contact us straight away and we’ll do our best. Orders move quickly once payment is confirmed, and once a parcel has been handed to the courier we can’t change the address, the flavours or the quantity. Please double-check your shipping address before you pay — an undeliverable address costs everyone a week.
Do you offer bulk pricing?
Yes. Multi-packs are priced automatically on site — the 3, 5 and 10-pack bundles carry progressively better per-device pricing, and replacement pods are discounted more steeply again. For volumes beyond that, message us on Telegram or WhatsApp with the products and quantities you’re after.
Shipping
Where do you ship from and how long does delivery take?
Orders leave our Melbourne warehouse, dispatched with Australia Post and trusted local couriers. We prepare orders within 2–3 business days, then transit time depends on your state:
| State | Estimated transit |
|---|---|
| NSW / VIC / SA | 3–5 business days |
| QLD | 5–7 business days |
| WA | 5–10 business days |
| NT | 7–15 business days |
Full detail is on our Shipping & Delivery page.
How much is shipping?
A flat AUD $10 per order, and free once your cart passes AUD $99. It’s calculated automatically at checkout, so there’s nothing to enter.
Is packaging discreet?
Always. Parcels go out in plain packaging with no vape branding, product imagery or flavour names visible from the outside. The sender details give nothing away either.
Will I need to sign for my parcel?
Often, yes. Signature on delivery is standard for this category, so it’s worth using an address where someone can receive the parcel during the day. If nobody’s home the courier will leave a card and hold it at the nearest collection point.
Can I track my order?
Yes. A tracking number is emailed to you once the parcel is dispatched. Tracking can take up to 24 hours to show its first scan — a number that hasn’t updated yet usually means the courier hasn’t processed the pickup, not that anything is wrong.
Faults & Warranty
My device arrived faulty. What now?
Email us at orders@zealvape.com with your order number and a short video showing the fault. Video matters because it distinguishes a genuine defect from a device that simply needs a charge or has a blocked airflow path — we can usually tell within seconds of watching. Verified faults are replaced, and we cover the postage. Full conditions are on our Returns & Warranty page.
My vape isn’t producing vapour but seems charged. Is it faulty?
Sometimes, but there are three far more common explanations: a blocked mouthpiece, a device that’s cold enough for the e-liquid to have thickened, or a draw that’s too short for the sensor to trigger. Our troubleshooting guide runs through the checks in order, most likely first. If none of them fix it, that’s a genuine fault and we’ll replace it.
What does a blinking light mean?
Usually one of four things: a flat battery, a puff that ran past the cut-off timer, a short circuit protection trip, or on rechargeable devices, charging status. The blink pattern tells you which. We’ve mapped the common patterns in Why Is My Vape Blinking?.
Legal & Age
Do I need to be 18 to order?
Yes. ZealVape sells to adults of legal vaping age only. Placing an order confirms you meet that requirement, and couriers may request ID on delivery.
Is vaping legal in Australia?
Vaping regulations vary by state and by product type, and they’ve changed several times in recent years. By ordering from us you confirm you understand and comply with the rules that apply where you live. We don’t make health claims about any product we sell, and if you don’t currently use nicotine products we don’t suggest starting.
How do I get in touch?
Email orders@zealvape.com, message us on WhatsApp, or join the AU Vape Club Telegram channel for restock alerts. We answer within one business day, usually much faster.